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Course Index

Section A: Management Skills

Basics of Management
 Essentials of Management
Essentials of Management 2
Principles of Upper Management
Mediation Skills
Approaching Supervision
Coaching / Feedback

Competency Series:

Decision Making
Developing and Managing a Budget
 Documenting Disciplinary Action
 Effective Disciplinary Action
Giving and Getting Job References
Handling Employee Complaints and Grievances
Investigating Personnel Issues
Managing Change
Managing Conflict
Managing Multiple Priorities
 MBTI and Conflict Resolution
Mentoring: The View from Both Sides

Performance Management Series:

Planning and Organizing
Project Planning
Remote Managment
Supervising Performance Improvement

Teambuilding Series:

Valuing Diversity in the Workplace

Section B: Management Issues

A Delicate Balance: Privacy and the Right to Know
All Kidding Aside: Preventing Harassment
Alleviating Burnout
Coping with the Angry Public
Creating a Motivating Environment
Customer Service in the Public Sector
Ethical Issues in Public Service
Exploring Emotional Intelligence
Generations @ Work
Issues of Diversity and Harassment
Managing Performance

Myers-Briggs Type Indicator Series:

Preventing Wrongful Discharge
Protecting Political Belief
State Ethics Law
WARM: Writing Administrative Rules of Montana

Section C: Written Communications

Contemporary Writing Skills
Electronic Etiquette: E-mail and Voicemail
FARM: Formatting Administrative Rules of Montana
Meeting-ful Minutes
Righting Your Writing
WARM: Writing Administrative Rules of Montana
Writing Position Descriptions

Section D: Verbal Communications & Public Relations

Building Communication Skills Series

Customer Service in the Public Sector
Effective Meetings
Effective Presentations
Electronic Etiquette: E-mail and Voicemail
Facilitating Groups
Managing Conflict
Media Relations
Negotiating Skills
Telephone Presence

Section E: Special Issues

Alleviating Burnout
Approaching Supervision
Charting Your Career with MBTI
Excellent Assistant Series
Exploring Emotional Intelligence
Generations @ Work
Introduction to MBTI
Issues of Diversity and Harassment
Laughing Matters: Humor in the Workplace
Managing Multiple Priorities
Managing Stress
Managing Your Time
New Employee Orientation
Pre-Retirement Planning
Protecting Patient and Employee Privacy
 Type, Teaching and Tots: Myers Briggs for Teachers
Working with Difficult People