PDC 2008 JUNE CLASSES
See Class Listing Below:
Building Communication: Working with Difficult People (Billings)
Building Communication: Coping with the Angry Public (Billings)
Effective Meetings (Billings)
A Delicate Balance: Privacy and the Right to Know (Billings)
Exploring Emotional Intelligence (Billings)
Building Communication: Male-Female Communication (Billings)
Building Communication: Win-Win Communication (Billings)
Understanding the Broadband Pay Plan
Effective Presentations
Effective Disciplinary Action
Facilitating Groups
Investigating Personnel Issues (Missoula)
All Kidding Aside: Preventing Harassment (Missoula)
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BUILDING COMMUNICATION SKILLS: WORKING WITH DIFFICULT PEOPLE
June 3, 2008
Location: Billings, Montana
Time: 8:30 a.m. to Noon
Investment is $87 (discounts for multiple attendees from one organization)
You can't hand-pick the people you work with. Very often, you come across someone who seems " to you, at least " difficult to deal with. This half-day workshop focuses on several types of difficult people, as well as providing tips on recognizing and coping with them. It also emphasizes the communication skills necessary to cope with all sorts of people and situations. Take all six "Building Communications Skills" classes for $370 (a 30% savings).
BUILDING COMMUNICATION SKILLS:COPING WITH THE ANGRY PUBLIC
June 3, 2008
Location: Billings, Montana
Time: 1 p.m. to 4:30 p.m.
Investment is $87 (discounts for multiple attendees from one organization)
"I don't want a bunch of red tape! I just want this problem solved!" Sound familiar? If you face the public, you often face citizens with complaints. And some of these people are angry -- angry enough to say things that make you angry, too. This workshop focuses on dealing successfully with the angry public and handling the stress the encounter may cause. Take all six "Building Communications Skills" classes for $370 (a 30% savings).
EFFECTIVE MEETINGS
June 4, 2008
Locaton: Billings, Montana
Time: 8:30 am to Noon
Investment is $87 (discounts for multiple attendees from one organization)
This half-day seminar emphasizes the role of the meeting leader and recorder in making meetings effective and productive. It will teach methods of designing clear meeting objectives, enhancing the meeting environment, dealing with difficult participants, keeping the meeting on track, and recording the decisions and actions of the group.
A DELICATE BALANCE: PRIVACY AND THE RIGHT TO KNOW
June 10, 2008
Location: Billings, Montana
Time: 8:30 a.m. to 4:30 p.m.
Investment is $115 (discounts for multiple attendees from one organization)
Available for 6.5 CLE Credits
Agencies try to balance the public's right to know against the individual's right to privacy, yet these two rights have come into conflict on more than one occasion for government managers. This seminar addresses that problem and explores the manager's responsibility regarding public records and public meetings.
EXPLORING EMOTIONAL INTELLIGENCE
June 10, 2008
Location: Billings, Montana
Time: 8:30 a.m. - 4:30 p.m.
Investment is $115 (discounts for multiple attendees from one organization)
"Emotional Intelligence" is for anyone who believes that IQ is the leading determinant of success" and for those of you who have thought differently. While factual knowledge and how-to skills continue to be important, emotional intelligence skills (such as flexibility, teamwork, handling emotions, communications, and enthusiasm) have become even more crucial and valuable. This class provides insights that expand beyond the commonly held views of human intelligence. The information explores how people who possess high emotional intelligence are the people who truly succeed in work as well as play.
BUILDING COMMUNICATION SKILLS: MALE - FEMALE COMMUNICATIONS
June 11, 2008
Location: Billings, Montana
Time: 8:30 a.m. to Noon
Investment is $87 (discounts for multiple attendees from one organization)
Current research tells us that men and women grow up behaving in profoundly different ways, and connecting to others in profoundly different ways. This indicates that the two sexes are really trying to communicate across two different cultures. This workshop will look at these differences in the genders and in their communication styles. I t will also discuss techniques to bridge these differences so that we all can understand and appreciate each other better. Bring your team members or your significant other! Take all six "Building Communications Skills" classes for $370 (a 30% savings).
BUILDING COMMUNICATION SKILLS: WIN - WIN COMMUNICATIONS
June 11, 2008
Location: Billings, Montana
Time: 1 p.m. to 4:30 p.m.
Investment is $87 (discounts for multiple attendees from one organization)
Win/Win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. This course enables a cooperative effort toward common goals. Win/Win strives for agreements or solutions that are mutually beneficial and satisfying to both parties. Take all six "Building Communications Skills" classes for $370 (a 30% savings).
NEW EMPLOYEE ORIENTATION
June 12, 2008
Location: Helena, Montana
Time: 8:30 a.m. to 4:30 p.m.
Investment is $55
This is an opportunity for new state employees to hear about and ask questions about their benefits package, retirement, classification and pay, safety, policies, training, and their rights and responsibilities.
UNDERSTANDING THE BROADBAND PAY PLAN NEW
June 17, 2008
Location: Helena, Montana
Time: 9 a.m. to Noon
Investment is $77 (discounts for multiple attendees from one organization)
This session overviews the following:
- the basic elements of the plan
- the market analysis and survey sources
- the pay range
- frequently asked questions
EFFECTIVE PRESENTATIONS
June 18, 2008 - Time: 8:30 a.m. to 4:30 p.m.
June 19, 2008 - Time: 8:30 a.m. to 4:30 p.m.
June 20, 2008 - Time: 8:30 a.m. to Noon
Location: Helena, Montana
Investment is $208 (discounts for multiple attendees from one organization)
Anyone who wishes to improve his or her skills in public speaking and giving presentations to groups of all sizes will benefit from this 16-hour workshop. It takes the participant through the various steps necessary to develop and present effective public presentations. Each participant will be videotaped twice while making actual presentations.
EFFECTIVE DISCIPLINARY ACTION
June 19, 2008
Location: Helena, Montana
Time: 8:30 a.m. to 4:30 p.m.
Investment is $115 (discounts for multiple attendees from one organization)
Available for 6.5 CLE credits
Employee discipline is the most difficult and complex duty of the supervisor. It requires a good knowledge of policy and procedure, as well as a delicate skill for face-to-face interactions. This workshop is for supervisors and managers who want to improve their ability to administer corrective action for rule infraction and chronic poor performance.
FACILITATING GROUPS (3-day series)
June 24, 2008 - Time: 8:30 a.m. to 4:30 p.m.
June 25, 2008 - Time: 8:30 a.m. to 4:30 p.m.
June 26, 2008 - Time: 8:30 am to noon
Location: Helena, Montana
Investment is $208 (discounts for multiple attendees from one organization)
Facilitation is a process in which the facilitator helps a group reach agreement. The facilitator is usually a neutral party whose role is to help make the agreement process easier. This hands-on workshop will teach the tools and techniques of facilitating groups. This workshop will emphasize the role of facilitator as a neutral party and the basic skills necessary to successfully bring the group together. Participants will practice the skills in class.
INVESTIGATING PERSONNEL ISSUES
June 24, 2008
Location: Missoula, Montana
Time: 8:30 a.m. to 4:30 p.m.
Investment is $115 (discounts for multiple attendees from one organization)
Available for 6.5 CLE credits
Managers, personnel officers, and other employees can, at any time, get involved with investigating a complaint. The issues are often sensitive, involving sexual harassment, alleged misconduct, and performance with the public, even on-the-job accidents. This one-day workshop will explore the need for investigation, methods, interview techniques, documentation, and confidentiality.
ALL KIDDING ASIDE: PREVENTING HARASSMENT
June 25, 2008
Location: Missoula, Montana
Time: 8:30 a.m. to Noon
Investment is $87 (discounts for multiple attendees from one organization)
Available for 3.0 CLE Credits
Harassment takes many forms, both blatant and subtle. A person's sex, race, national origin, age, religion, or political views may be the target of harassment. I t is important that all employees understand what harassment is and how to prevent it.
